Job Description
Join Urban Hospitality Group as a Weekend Receptionist and become the heart of our dynamic team! We're seeking a polished professional to deliver exceptional guest experiences during weekend shifts at our prestigious downtown Boston location. This immediate-opening role offers competitive compensation and the opportunity to grow within our award-winning hospitality brand. If you thrive in fast-paced environments and value creating memorable first impressions, apply today!
Responsibilities
- Manage front desk operations including check-ins/check-outs, reservations, and guest inquiries
- Coordinate with housekeeping and maintenance teams to ensure seamless service
- Handle multi-line phone systems and prioritize communication effectively
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional customer service and problem-solving
- Assist with administrative tasks like scheduling and inventory management
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Weekend availability (Saturday/Sunday shifts)
- High school diploma or equivalent required