Job Description
Join our vibrant team as a Weekend Receptionist at Elite Hospitality Group! We're seeking a polished and customer-focused professional to deliver exceptional front-desexperiences during our busiest weekend hours. This flexible weekend role is perfect for individuals seeking work-life balance while making a memorable impact on our guests.
As the first point of contact, you'll embody our brand's hospitality excellence while managing high-traffic reception duties. We offer competitive compensation, a supportive team environment, and opportunities for growth. If you thrive in dynamic settings and value weekend flexibility, apply today to become part of New Orleans' premier hospitality experience!
Responsibilities
- Manage front desk operations including guest check-ins, check-outs, and reservations
- Answer multi-line phone calls with exceptional professionalism and route inquiries
- Coordinate guest requests (transportation, dining, amenities) with hotel staff
- Maintain accurate guest records and update reservation systems in real-time
- Process payments, manage cash drawer, and reconcile daily transactions
- Prepare detailed shift reports and incident documentation
- Uphold strict cleanliness and organization standards in lobby/reception areas
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak weekend hours
- Professional appearance and polished telephone etiquette
- High school diploma or equivalent; hospitality certification preferred
- Flexible availability including Saturdays, Sundays, and holidays
- Basic knowledge of New Orleans tourism attractions