Job Description
Join our dynamic team at Urban Hospitality Group as a Night Shift Receptionist in Chicago! We're seeking a professional, energetic individual to manage our front desk operations during overnight hours. This is an immediate opportunity to become the first point of contact for guests and staff, ensuring exceptional service in a fast-paced environment. If you thrive in night settings and possess top-tier organizational skills, apply now to start your career journey with us!
Responsibilities
- Manage front desk operations during overnight hours (11 PM - 7 AM)
- Check in/check out guests using hotel management software
- Answer multi-line phone calls and route inquiries appropriately
- Coordinate with security and maintenance teams for overnight issues
- Process payments and manage cash drawer procedures
- Maintain accurate guest records and reservation systems
- Prepare daily reports and manage office supplies
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Chicago tourism and transportation
- High school diploma or equivalent required