Job Description
Join our dynamic healthcare team as a Night Shift Receptionist in Baltimore! We offer competitive pay, comprehensive benefits, and a supportive work environment with flexible scheduling. This role is perfect for individuals seeking work-life balance while making a meaningful impact on patient experiences. Enjoy state-of-the-art facilities and opportunities for growth within our award-winning organization.
Responsibilities
- Manage front desk operations during evening hours, greeting patients and visitors with professionalism
- Handle multi-line phone systems, directing calls and taking detailed messages
- Schedule appointments and maintain accurate patient records using EHR systems
- Process registrations, verify insurance information, and collect co-pays
- Coordinate with clinical staff to ensure seamless patient flow and communication
- Maintain a clean, organized reception area and manage office supplies
- Respond to after-hours inquiries with empathy and problem-solving skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of experience in healthcare or customer service reception
- Proficiency with EHR systems and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules and priorities
- Basic knowledge of medical terminology and HIPAA compliance
- Valid CPR certification (or willingness to obtain)