Job Description
Join our award-winning team as a Night Shift Receptionist and become the first point of contact for our prestigious guests! We're seeking a professional, energetic individual to manage our front desk operations during evening hours in our luxury San Jose location. Enjoy a flexible schedule while providing exceptional service in a dynamic environment. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the hospitality sector.
Responsibilities
- Manage front desk operations during night shift, including check-ins/check-outs and guest inquiries
- Handle phone calls and communications with professionalism and efficiency
- Maintain accurate guest records and reservation systems
- Coordinate with security and housekeeping teams for seamless operations
- Process payments and manage cash handling procedures
- Assist with emergency protocols and incident reporting
- Prepare nightly reports and operational summaries
Qualifications
- Minimum 1 year of front desk or receptionist experience
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficiency in reservation systems (e.g., Opera, Marriott Bonvoy)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of hospitality industry standards
- Valid driver's license and reliable transportation