Job Description
Join our dynamic team as a Night Shift Receptionist and become the welcoming face of Cityscape Hospitality Group! This flexible, overnight position offers the perfect opportunity for professionals seeking a non-traditional schedule while delivering exceptional guest experiences. You'll manage front desk operations, coordinate communications, and ensure seamless operations during evening hours. With competitive compensation and a supportive environment, this role is ideal for organized individuals who thrive in fast-paced settings. Enjoy work-life balance with our adaptable scheduling while building a rewarding career in hospitality.
Responsibilities
- Manage front desk operations during night shifts, including check-ins, check-outs, and guest inquiries
- Handle incoming calls, emails, and messages with professionalism and efficiency
- Maintain accurate guest records and reservation systems
- Coordinate with security, housekeeping, and maintenance teams for operational needs
- Process payments and manage financial transactions securely
- Ensure lobby and common areas are clean, safe, and welcoming
- Respond to emergency situations calmly and according to protocol
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of receptionist or customer service experience
- Proficiency with reservation systems (e.g., Opera, RoomLogic)
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in high-pressure situations
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of hospitality safety and security protocols
- Valid driver's license and reliable transportation