Job Description
Join our dynamic team as a Night Shift Receptionist and become the cornerstone of our 24/7 operations! We're seeking a polished professional to deliver exceptional guest experiences during evening hours. This critical role ensures seamless front-desk operations while maintaining our brand's reputation for excellence. Immediate opening with competitive compensation and growth opportunities in Chicago's vibrant hospitality sector.
Responsibilities
- Manage multi-line phone systems and route calls efficiently
- Process guest check-ins/check-outs using PMS software
- Coordinate security protocols for after-hours access
- Handle administrative tasks including reservation management
- Monitor surveillance systems and respond to incidents
- Prepare shift reports and maintain accurate records
- Collaborate with overnight staff for operational continuity
Qualifications
- Minimum 2 years front-desk/reception experience
- Proficiency in Opera or similar PMS systems
- Strong conflict resolution and customer service skills
- Ability to work independently with minimal supervision
- Valid Illinois Security Guard License preferred
- Flexible availability including weekends/holidays
- Basic knowledge of CCTV systems
- High school diploma or equivalent required