Job Description
Join our dynamic team as a Night Shift Receptionist at Memphis Hospitality Group! We're seeking a professional and adaptable individual to manage our front desk operations during evening hours. Enjoy a flexible schedule while providing exceptional guest experiences in our vibrant downtown Memphis location. This role offers competitive compensation, comprehensive benefits, and opportunities for growth in the hospitality industry.
Responsibilities
- Manage front desk operations during evening hours (11 PM - 7 AM)
- Handle guest check-ins/check-outs with accuracy and efficiency
- Answer multi-line phone system and route calls appropriately
- Coordinate with security and maintenance teams for overnight operations
- Process reservations and manage booking systems
- Maintain cleanliness and organization of lobby areas
- Address guest inquiries and resolve concerns promptly
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or front desk experience
- Ability to work flexible night shift schedule
- Proficient in Microsoft Office Suite and reservation systems
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Memphis area attractions
- Valid Tennessee driver's license preferred