Job Description
Join our dynamic team as a Night Shift Receptionist at Premier Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during our evening hours. This flexible role offers the perfect work-life balance while working in a vibrant San Jose hospitality environment. You'll be the first point of contact for high-profile clients, managing check-ins, coordinating services, and maintaining our premium standards. If you thrive in fast-paced settings and value autonomy, this is your opportunity to shine.
Responsibilities
- Manage guest arrivals, check-ins, and check-outs with precision and warmth
- Coordinate transportation, dining reservations, and concierge services
- Handle multi-line phone systems and route communications efficiently
- Maintain immaculate reception areas and public spaces
- Process payments and manage cash handling procedures
- Resolve guest inquiries with professionalism and discretion
- Collaborate with security and housekeeping teams for seamless operations
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (Opera, Fidelio, or similar)
- Ability to work independently during evening hours (11 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including weekends
- Professional appearance and polished demeanor
- High school diploma or equivalent required