Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Albuquerque Medical Center. This critical role serves as the first point of contact for patients, visitors, and staff during evening hours. You'll manage a high-volume front desk, ensure smooth patient intake, and maintain a professional environment while supporting our 24/7 operations. We offer competitive pay, comprehensive benefits, and a supportive workplace culture focused on patient care and employee growth.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Answer multi-line phone system and triage emergency calls appropriately
- Schedule appointments using Epic EMR system
- Maintain secure patient records and confidentiality
- Coordinate with clinical staff for urgent patient needs
- Process payments and manage insurance verification
- Prepare nightly reports and manage office supplies
Qualifications
- Minimum 1 year front desk/receptionist experience
- Proficiency with medical software (Epic preferred)
- Exceptional communication and customer service skills
- Ability to multitask in high-pressure situations
- Basic medical terminology knowledge
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required