Job Description
Are you a reliable and professional individual looking for a night shift opportunity in the heart of New Orleans? Join The Royal Sonesta New Orleans as our Night Shift Receptionist and become an essential part of our 24/7 hospitality team.
We pride ourselves on delivering exceptional guest experiences around the clock. As the first point of contact for our late-night arrivals and overnight guests, you will play a critical role in maintaining our reputation for excellence. If you have a knack for problem-solving and a calm demeanor under pressure, we want to meet you.
Why Apply?
- Competitive hourly wage ($18.00 - $22.00).
- Work in a historic, premium location in the French Quarter.
- Stable, full-time schedule with consistent night shifts.
Responsibilities
- Manage the front desk operations during night hours, including check-ins, check-outs, and wake-up calls.
- Answer and route incoming calls professionally, handling inquiries and messages efficiently.
- Ensure the lobby and public areas are secure, clean, and welcoming throughout the night.
- Process payments and handle cash reconciliation for late arrivals.
- Coordinate with housekeeping and maintenance teams to address guest requests promptly.
- Maintain accurate records in the Property Management System (PMS).
Qualifications
- High school diploma or GED equivalent required.
- Previous front desk or hospitality experience, preferably in a night shift role.
- Strong computer literacy and familiarity with property management software (PMS).
- Excellent verbal communication skills with a friendly and professional demeanor.
- Ability to work independently and make sound decisions during quiet hours.
- Flexibility to work weekends, holidays, and rotating shifts.