Job Description
Are you a detail-oriented professional with exceptional customer service skills? Baltimore Community Health Center is seeking a dynamic Full-Time Receptionist to serve as the first point of contact for our diverse patient community. This role combines front-desk excellence with precise data entry responsibilities in a fast-paced healthcare environment. You'll manage administrative workflows while creating welcoming experiences for visitors, all while maintaining HIPAA compliance and digital record accuracy. Join our mission-driven team where your organizational talents directly impact patient satisfaction and operational efficiency.
We offer comprehensive benefits including health insurance, paid time off, and professional development opportunities. If you thrive in collaborative settings and value precision in administrative tasks, apply now to become an integral part of our healthcare family.
Responsibilities
- Manage front desk operations including patient check-ins, appointment scheduling, and phone triage
- Perform accurate data entry of patient information into EHR systems with 99%+ precision
- Coordinate multi-line phone system and direct calls to appropriate departments
- Process incoming/outgoing correspondence, mail, and confidential documents
- Maintain organized filing systems (physical and digital) with strict compliance protocols
- Assist with administrative tasks including inventory management and supply ordering
- Collaborate with clinical staff to ensure seamless patient flow and service coordination
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in reception or administrative role with data entry focus
- Proficiency in EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional typing speed (60+ WPM) with zero-error data entry capabilities
- Strong knowledge of HIPAA compliance and confidentiality protocols
- Outstanding verbal/written communication skills with multicultural sensitivity
- Ability to multitask in high-pressure environments while maintaining composure
- Experience with scheduling software and calendar management systems