Job Description
Are you a charismatic professional looking for a rewarding opportunity in the heart of Cleveland? Apex Medical Center is seeking a dedicated Front Desk Receptionist to join our dynamic team. We pride ourselves on providing exceptional patient care and maintaining a welcoming environment for our community.
In this role, you will be the first point of contact for our patients, ensuring their experience is seamless from the moment they walk through our doors. We offer a flexible schedule and a supportive work culture that values your contribution.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work schedule to help you balance your life.
- Opportunity for professional growth within a reputable local organization.
- Modern, clean, and safe work environment.
Responsibilities
- Guest Relations: Greet and welcome visitors, patients, and clients warmly, ensuring a positive first impression of the company.
- Communication: Answer a high volume of incoming calls professionally, directing inquiries to the appropriate department or personnel.
- Administrative Support: Manage the reception area, including mail distribution, filing, and maintaining office supplies inventory.
- Scheduling: Assist with appointment scheduling and calendar management using our electronic health records system.
- Data Entry: Accurately update and maintain patient and client records in our internal database.
- Multi-Tasking: Handle front desk operations efficiently while supporting other administrative staff as needed.
Qualifications
- Education: High school diploma or GED required.
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or customer service role preferred.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with practice management software (e.g., AthenaHealth, Epic) is a plus.
- Interpersonal: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Reliability: Must be punctual, organized, and able to work independently with minimal supervision.
- Availability: Ability to work a full-time schedule including some evenings or weekends, depending on office needs.