Job Description
Join our dynamic team as the first point of contact at Pinnacle Solutions Group! We're seeking a polished Senior Receptionist to deliver exceptional experiences while supporting our executive operations. This hybrid role blends in-person presence with administrative excellence in our downtown Austin headquarters. You'll be the heartbeat of our office, managing high-traffic front desk operations and ensuring seamless workflows across departments. If you thrive in fast-paced environments and possess superior organizational skills, this is your opportunity to shine in a growth-oriented company.
Responsibilities
- Manage multi-line phone systems with 100+ daily calls, routing inquiries and taking detailed messages
- Coordinate executive calendars, complex meeting bookings, and travel arrangements
- Process incoming/outgoing mail, packages, and deliveries with 99% accuracy
- Oversee visitor protocol including badge issuance, escort procedures, and emergency protocols
- Maintain digital filing systems with strict confidentiality and HIPAA compliance
- Order and manage office supplies inventory across 3 departments
- Train junior reception staff on standard operating procedures
Qualifications
- 3+ years of corporate receptionist or executive assistant experience
- Proficiency in Microsoft Office Suite and scheduling software
- Exceptional multitasking abilities with proven crisis management skills
- Associate's degree or equivalent professional certification required
- Advanced knowledge of Austin business district geography
- Spanish fluency highly preferred for diverse client interactions
- Valid Texas driver's license with clean driving record
- Experience with CRM systems (Salesforce) preferred